Operations Officer
Highlights
Develop business relationships with potential customers as well as existing customers
Oversee the operations of the bank which includes cash management, customer service, risk management.
Responsible for effectiveness and efficiency of the bank.
Develop strategies to minimize customer complaints
Ensure the balancing of books.
Customer Service Represntative
Highlights
Client Assistance: Providing personalized assistance to clients, answering inquiries, and guiding them through various financial services offered by the bank.
Loan Application Support: Assisting clients in understanding the loan application process, gathering required documentation and facilitating the application submission and approval process.
Account Management: Managing client accounts for up to date records.
Customer Service Representative
Highlights
Problem Resolution: Addressing customer concerns and resolving issues efficiently, demonstrating a commitment to customer satisfaction.
Transaction Processing: Handling transactions which are issuance of Atm cards, Cheque- book, Hardware Token, Prepaid Cards. Open Accounts (Savings, Current, Corporate, Domiciliary).
Product Knowledge: Possessing in depth knowledge of the bank's products and services to effectively educate customers.
Communication Skills: Communicating directly with customers through different channels such as in-person interactions, Emails and Branch phone calls.
Documentation: Maintaining accurate records of customers interactions, inquiries and resolutions
Bank Teller
Highlights
Customer Transactions: Assisting customers with routine financial transactions which are answering inquiries about account balances, providing transaction history.
Cash Handling: Accurately processing cash transactions which are deposits, withdrawals, and currency exchanges while ensuring adherence to security and regulatory standards.
Automated Teller Machine: Fixing the machine if it has minor fault, adding cash to the machine
Product Promotion: Promoting and cross-selling banking products and services.
Record Keeping: Maintaining accurate records of daily transactions, balancing cash drawers.
Corper/Administrative Assistant
Highlights
Distribution of files or mail to other departments
Developed excellent customer service skills
Preparing documents for meetings, Filing of paperwork.
Assistant Intelligent Transport System Operator
Highlights
Documents all call information
Identify and resolve complaints using applicable software.
Receive and Answer calls from Route Supervisors
Intern/ Cashier and Customer service representative
Highlights
Cash Handling
Cash deposits and Withdrawals
Loan Application Process
Financial software proficiency, Digital banking Knowledge, Data Security Awareness, Multi-Channel, Clickup, Zoho, Google Slides, Spreadsheets, Slack.
Cultural Sensitivity, Integrity, Attention to Detail, Patience, Empathy, Presentation skills, Problem-Solving, Time Management, Customer service excellence organization.
Submitted on request