# Oyeyemi O Babalola
Source: https://hello.cv/oyeyemibabalola
Lagos

## Links
- LinkedIn | https://www.linkedin.com/in/oyeyemi-babalola?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app

## About
Enthusiastic and detail-oriented professional with over four years of experience in customer service, seeking to transition into a Virtual Assistant role. Adept at handling multiple tasks, managing schedules, and providing exceptional support to clients. Eager to leverage my strong organizational skills and customer-focused mindset in a virtual environment.

## Work
### Operations Officer | Gabsyn Microfinance Bank
- Develop business relationships with potential customers as well as existing customers
- Oversee the operations of the bank which includes cash management, customer service, risk management.
- Responsible for effectiveness and efficiency of the bank.
- Develop strategies to minimize customer complaints
- Ensure the balancing of books.
### Customer Service Represntative | Gabsyn Microfinance Bank
- Client Assistance: Providing personalized assistance to clients, answering inquiries, and guiding them through various financial services offered by the bank.
- Loan Application Support: Assisting clients in understanding the loan application process, gathering required documentation and facilitating the application submission and approval process.
- Account Management: Managing client accounts for up to date records.
### Customer Service Representative | United Bank For Africa
- Problem Resolution: Addressing customer concerns and resolving issues efficiently, demonstrating a commitment to customer satisfaction.
- Transaction Processing: Handling transactions which are issuance of Atm cards, Cheque- book, Hardware Token, Prepaid Cards. Open Accounts (Savings, Current, Corporate, Domiciliary).
- Product Knowledge: Possessing in depth knowledge of the bank's products and services to effectively educate customers.
- Communication Skills: Communicating directly with customers through different channels such as in-person interactions, Emails and Branch phone calls.
- Documentation: Maintaining accurate records of customers interactions, inquiries and resolutions
### Bank Teller | United Bank for Africa
- Customer Transactions: Assisting customers with routine financial transactions which are answering inquiries about account balances, providing transaction history.
- Cash Handling: Accurately processing cash transactions which are deposits, withdrawals, and currency exchanges while ensuring adherence to security and regulatory standards.
- Automated Teller Machine: Fixing the machine if it has minor fault, adding cash to the machine
- Product Promotion: Promoting and cross-selling banking products and services.
- Record Keeping: Maintaining accurate records of daily transactions, balancing cash drawers.
### Corper/Administrative Assistant | Sagamu Local Government
- Distribution of files or mail to other departments
- Developed excellent customer service skills
- Preparing documents for meetings, Filing of paperwork.
### Assistant Intelligent Transport System Operator | Primero Transport Services (Blue BRT)
- Documents all call information
- Identify and resolve complaints using applicable software.
- Receive and Answer calls from Route Supervisors
### Intern/ Cashier and Customer service representative | Townserve Microfinance Bank
- Cash Handling
- Cash deposits and Withdrawals
- Loan Application Process

## Education
### Caleb University. | Computer Science
### Lagos State Polytechnic. | Computer Science
### Lagos State Polytechnic. | Computer Science

## Skills
### Technical Skills
Competent
- Financial software proficiency
- Digital banking Knowledge
- Data Security Awareness
- Multi-Channel
- Clickup
- Zoho
- Google Slides
- Spreadsheets
- Slack
### Soft Skills
Proficient
- Cultural Sensitivity
- Integrity
- Attention to Detail
- Patience
- Empathy
- Presentation skills
- Problem-Solving
- Time Management
- Customer service excellence organization

## References
### REFEREES
Submitted on request

## Source
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